At The Yorkshire Scarf Company, we genuinely hope that you love your purchase. However, we understand that sometimes things just don’t work out as planned. Whether it’s a matter of style, colour, or simply a change of heart, we want to make the return process as smooth and hassle-free as possible for you.
If you find yourself in a position where you need to return an item, you have the right to do so. Our standard returns window is within 30 days of receiving your order.
For customers in the United Kingdom, the Channel Islands or the Isle of Man you can notify us of your wish to return an item through our
Customers outside the UK, Channel Islands and Isle of Man can notify us of your wish to return an item using the contact form at the bottom of this page. Please include your name and order number so we can assist you promptly and ensure that everything is handled efficiently.
To be eligible for a return, your item must be returned in the same condition in which you received it.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will enable us to resolve the issue as quickly as possible.
Exchanges
The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Customers living in the United Kingdom, the Channel Islands and the Isle of Man.
You must return an item within 30 days of receiving your order. You can return an item through our Return and Exchange Portal. Please return your item in suitable packaging, or if the packaging you received your item in is re-usable then you can return your item in the original packaging (please also enclose your name and order number in the package). As soon as we receive the returned item, we will process your return without delay.
Customers living in Ireland, USA, Canada, Australia and New Zealand.
You must return an item within 30 days of receiving your order. We recommend using a tracked international service, these often provide postage insurance. Please return your item to the following address -
The Yorkshire Scarf Co.
PO Box 105
Leeds
LS25 9BS
UNITED KINGDOM
We are unfortunately unable to cover the cost of returns postage for international customers. Please return your item in suitable packaging, or if the packaging you received your item in is re-usable then you can return your item in the original packaging (please also enclose your name and order number in the package). As soon as we receive the returned item, we will process your return without delay.
Your satisfaction is our priority, and we want to ensure that you feel confident in your shopping experience with us.
We believe that clear communication is key, so if you have any questions or need assistance during the return process, please don’t hesitate to reach out. Our friendly team is here to help you every step of the way. Thank you for being a valued customer, and we appreciate your understanding and support!
Returns e-mail address -
returns@theyorkshirescarfco.com
If you wish to speak to us you can can phone us on - (+44) 01977 803750
Office hours - Monday to Friday 09:00 -17:00, Saturday 09:00 - 13:00.
Closed on bank holidays.
